A booking is not confirmed and an event date is not reserved until the quote has been accepted and the required booking deposit has been received.

Once paid, the booking deposit is generally non-refundable if the customer cancels the booking or changes their mind. This is because the deposit secures the event date and covers initial consultation, administration, design and planning work, as well as reasonable costs and losses associated with reserving the date.

The booking deposit forms part of the total booking price and will be deducted from the remaining balance.

Where the amount retained exceeds the reasonable costs and losses resulting from the cancellation, any applicable remaining amount will be refunded.

At our discretion and subject to availability, the deposit may be transferred to a new event date. Additional costs may apply where materials have already been purchased or new supplier, staffing or delivery arrangements are required.

The booking deposit will be refunded if Blove Events cancels the booking and cannot provide an agreed alternative date or service.